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Delivery Information

Shipping and Returns

Delivery

Our Shipping prices are based on the value of your order and are as follows:

Purchases up to £150 Postage is From £1 but capped at £2.60 in the UK

Orders over £150 Postage is free (UK only).

From the moment a carrier attempts to deliver the goods they are the Customer’s responsibility and the Customer has to accept the goods when they are ready to be delivered.

Returns and Refunds

Our policy is to take anything back where a customer is unhappy with the goods - within 7 days of delivery (or attempted delivery) and a full refund of the purchase price will be made within 30 days of the return, subject to the following conditions being met:

Damaged Goods

If goods are delivered to you in a damaged condition, we will replace the products free of charge providing we are notified within 7 days of actual or attempted delivery. Our Customer Service department will be happy to arrange this.

Call 01207 565728 if you require our returns address.

Payment Options

We offer a number of options to pay. You can use Cheque, Credit or Debit Card either via the website or over the phone. Cheques need to be cleared before the goods are dispatched.

We do not take Americian Express.

If you wish to pay using your Paypal account then send the total monies to sales@thefatquarters.co.uk and select the cheque option as the method of payment on our site and put in the comments box that you have paid via Paypal.

If contacting us by telephone, call 01207 565728 between 10am - 4pm Tuesday - Saturday. We will process your order as soon as possible, usually immediately.

If contacting us by email, please do not give your credit card details on line. We will call you between 10am - 4pm the same or following day to process your order straight away.

 

As of the 1st March 2009, we require the last three security digits from the back of your card. Without this number we are unable to process your card details.

PLEASE NOTE THAT PATTERNS ARE NON-REFUNDABLE. THIS IS TO PROTECT THE DESIGNERS FROM ANY BREACH OF COPYRIGHT.

Postage Rates

The Royal Mail Postage Charges have been increased on the 31st March 2016. The Fat Quarters have looked at the prices of a variety of Couriers and Royal Mail still are the most competitive in most cases.

As a result we have reviewed our charges and have DECREASED postage on ALL patterns and a number of smaller items such as needles, stamps etc to £1.

The most anyone will pay in the UK is £2.60. 

 FREE POSTAGE for purchases over £150. THIS APPLIES TO THE UK ONLY.

For deliveries to Europe & Worldwide, actual rates will be applied at the time of order being placed. We cannot be responsible for packages sent outside the UK.

Please contact us for quotes.

The Fat Quarters - Sun Mar 26 18:00:20 BST 2017 [web3]